Frequently Asked Questions
Q: Do I need insurance to see a doctor?
A: No, we have other options. Please ask our staff for more information.
Q: Do I need an appointment?
A: No, you can always walk in. However, an appointment by phone can save you some time in the waiting room.
Q: Can I visit an immediate care more than once?
A: Yes, you can come in whenever you require medical attention.
Q: Can I see a doctor just for school physicals or work/employment physicals?
A: Yes, we can handle all types of physicals at our facility.
Q: Can I get a drug test?
A: Yes, but only certain types of drug tests are available. Please ask our staff for more details.
Q: Do you accept HMO plans?
A: No, sorry we do not accept HMO’s at this time.
Q: Are you open on weekends?
A: Yes, we are open on the weekend and evenings as well.
Q: Can I visit immediate care for blood work?
A: Yes, you can have blood work done without having to be seen by the doctor.
Q: Do you have in-house X-ray?
A: Yes, we have in-house X-ray and our doctors can view the results on the same day.
(note: for weekdays and holidays results will be available on next business day).
Q: Do you see patients with minor injuries?
A: Patients with minor injury or bleeding will be seen right away.
(note: please call 911 if the situation is life threatening)
Q: Do you perform surgery?
A: No, we do not perform surgery in our facility. However, we do perform simple suture, irrigation, incision and drainage.
Q: Do you see patients who are injured at work OR in a motor vehicle accident?
A: Yes, we see patients with work injuries or motor vehicle accident injuries that are not life threatening.
(Note: we can bill your employer or motor vehicle insurance for reimbursement without using your personal health insurance)
Q: Do you conduct an annual PAP smear or woman’s wellness exams?
A: Yes. Please ask our staff for more information.
Q: Do you conduct HIV tests or screenings?
A: Yes, we conduct complete HIV tests and screenings.

Questions Related to Health Insurance Companies.
Q: Are you contracted with BCBS?
A: Yes, we are contracted with several major insurance companies. Please see the list of health insurance companies that we accept. If you do not see your insurance company in our list that doesn’t mean we do not accept your insurance. You can contact us anytime and we will inform you if we accept your insurance, or you can contact your service provider prior to visiting our facility and inquire about coverage.
Q: What is the difference between in-network and out-of-network?
A: An in-network provider is a medical practice that is contracted with the health insurance company to provide services to plan members for specific pre-negotiated rates. An out-of-network provider is one that is not contracted with the health insurance plan. Typically, if you visit a physician or other provider within the network, the amount of money you will be responsible for will be less than if you go to an out-of-network provider. Though there are some exceptions, in many cases the insurance company will either pay less or will not pay anything for services you receive from out-of-network providers.
Q: What is the difference between HMO and PPO?
A: With a PPO, you can see any doctor you wish, or visit any hospital you choose–usually within a preferred network of providers. Depending upon the terms of coverage, a doctor or hospital outside the preferred provider list will cost more and the PPO will pay a range of 70%-80% of the expenses. Conversely, an HMO requires that you only see doctors or visit hospitals on their list of providers.
The HMO generally also requires that one choose a primary care physician, who will direct care and refer patients to approved specialists. Generally the HMO will not, without prior approval, cover medical expenses incurred by seeing someone who is not contracted with the HMO. Usually an HMO will have defined coverage for emergency medical care when one travels outside its coverage area.
Q: What are health insurance deductibles?
A: The deductible refers to the amount of money that the insured would need to pay before any benefits from the health insurance policy can be used. This is usually a yearly amount so when the policy starts again, usually after a year, the deductible would be in effect again. Usually there are separate individual deductible amounts and total family deductible amounts. Please contact your insurance provider to obtain information about your annual deductibles.
Q: What is a co-insurance or co-pay?
A: This is an additional amount of money that would need to be paid by the insured in addition to the deductible. Every insurance plan has different co-insurance or co-pay amounts depending upon their policy. Some may not have co-insurance or co-pays at all. Please check with your insurance provider for additional information.